Overview
Organisation administrators, and staff with Members and volunteers at Manage, can remove pending invitations (people who have been invited but haven't yet created a Horsify account) from the Member Management page.
They have their own section, headed Awaiting Signup, which appears below your member list when you're on the All or Pending filter. Each is a card with Edit, Resend Invitation and Remove buttons, so you can update the details or nudge someone rather than only removing them.
This keeps the member directory clean when an invitation went to the wrong address, or when a rider decides not to join.
Who Should Use This Feature
Perfect For
- Club administrators who sent an invitation to the wrong email address
- Organisations cleaning up their member list after expired or unwanted invitations
- Association admins managing a large volume of pending invitations
Prerequisites
- You must be an admin of your organisation, or staff with Members and volunteers at Manage (see Staff Access). An invitation to become an admin can only be changed or removed by an admin
- This flow is for people who haven't yet created a Horsify account. They're in the Awaiting Signup section, not among your members
- Members who have accepted are removed separately, from their own member row
How It Works
Pending invitations sit in their own Awaiting Signup section, with a count in the heading. They're also included in the Pending and All tallies at the top of the page, so the numbers add up.
Each invitation card shows the invitee's name and email, their membership type and fee, the date it was sent, its expiry date, and an (Expired) marker once the seven-day link has lapsed.
| State | What you can do |
|---|---|
| Awaiting signup | Edit the invitation's details (name, membership type, membership expiry, and the membership number unless your club numbers members automatically), Resend it, or Remove it. Resending sends a fresh link that lasts 7 days from now; the old link stops working |
| Expired invitation | The same three. Resending is how you give them a working link again |
| Active (accepted member) | They're a member now; remove them from their own member row instead |
How to Use
Removing a Pending Invitation
- In the organiser menu, open People → Members
- Stay on All, or choose the Pending filter
- Find the person in the Awaiting Signup section, below the member list
- Click Remove on their card
- Confirm in the dialog
- The invitation is deleted, its link stops working and the card disappears
Sent it to the wrong address? The email on an invitation can't be changed. Remove it and send a new invitation to the right address. To fix the name or membership type, use Edit, then Resend if they need a fresh email.
Note: Removing a pending invitation does not prevent the rider from creating a Horsify account. It only removes them from your organisation's member list. If they later sign up, they will not be automatically linked to your organisation.
Related Features
- Member Management: full member management guide
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Dependent/Child Membership Support: adding dependant members\n\n---\n\nSource:
wiki/features/REMOVE_PENDING_INVITATION_MEMBERS.md\nLast synced: 2026-10-21 13:13:03 UTC