Overview
The Registration Management page gives event organisers a single place to see and act on every registration across their events. From here you can filter registrations by status, open any registration for full details, and take action: approve or reject pending entries, handle cancellation requests, mark entries as paid, resend payment links, resend confirmation emails, process refunds, and delete eligible registrations.
Purpose: Give organisers clear visibility of who has registered and a fast way to manage each entry.
Who Can Use This Feature
- Admins of the club that owns the event
- Staff with Events and entries (View to see registrations, Manage to change them)
- The event's Event team members, for that one event
Actions that move money (Mark Paid, Send Link / Resend Link, Refund, approving a cancellation request, and Adjust price) also need Finances at Manage. Admins have it already.
See Staff Access.
Prerequisites
- Admin or staff access to at least one organisation, as above
- At least one event with registrations
How to Access
- Log in to your Horsify organiser account.
- Open the Registration Management page (Registrations in the organiser menu).
- If you belong to more than one organisation, choose one from the Filter by Organisation dropdown.
- Optionally choose a single event from the Filter by event dropdown at the top of the page to narrow the list to that event.
When you select an event, quick links for that event appear beside the dropdown: View waitlist, Add registration, Entry list and Stabling & yards.
Filtering Registrations
Status filters
A row of status buttons across the top lets you show only registrations in a given state. Each button shows a live count (Payment Failed and Pending Payment show theirs only when there are any):
- All: every registration
- Pending: awaiting organiser approval
- Confirmed: approved and active
- Waitlisted: riders waiting for a place. They haven't registered yet, so they appear in their own list rather than the registrations table, with no actions beside them
- Pending Cancellation: the rider has requested to cancel and is awaiting your decision
- Cancelled: cancelled by rider or organiser
- Payment Failed: a payment attempt failed
- Pending Payment: awaiting payment
Sorting and column filters
The registrations table can be sorted by any column (it defaults to newest first) and each column has a filter menu, so you can drill down by participant, event date, or status. The table is paged, with page sizes of 10, 20, 50, or 100.
On smaller screens the table is replaced by a card list showing the same information and actions.
What You See for Each Registration
Each row (or card) shows:
- Participant details: display name and email
- Event and event date
- Registered date: when the entry was submitted
- Status: a colour-coded status chip
- Notes: context such as a cancellation reason, a count of failed payment attempts, or "Payment succeeded after retry"
To see the full registration (rider, horse, class entries, payment breakdown, and any form responses), click View to open the registration detail page.
Actions You Can Take
The actions available on a row depend on its current status:
- View: open the full registration detail page (always available)
- Approve / Reject: shown for Pending registrations
- Approve / Reject (cancellation): shown for Pending Cancellation registrations, to accept or decline the rider's request to cancel
- Mark Paid: for registrations that require payment and are not yet paid
- Send Link / Resend Link: issue a payment link for an unpaid entry, or one awaiting or failed payment. It reads Send Link on an entry still waiting for your approval, and sending it moves that entry to Pending Payment, out of the approval queue. An entry that has already paid part of its total keeps its status while the balance is collected. Everywhere else it reads Resend Link. No link can be sent for an entry in a cancelled event: refund what was paid from Payment Management instead
- Confirm Email: resend the confirmation email to the participant
- Refund: for cancelled registrations that were paid and not already refunded. If part of the entry was paid in cash or by bank transfer, the card payment is refunded and the message warns you how much is still yours to return to the rider
- Delete: permanently remove an eligible registration (see below)
Each action opens a confirmation dialog before it is applied.
On the registration itself
Some things are done from the registration's own page rather than from a row. Click View to get there:
- Scratch: withdraw a rider, choosing a reason (scratched on the day, rider withdrawal, horse injury, no show, weather). The rider stays struck through in the running order so no draw numbers shift.
- Adjust price: set the price of one session or ticket line by hand, for example to honour a figure a rider was quoted, or to apply a member rate to an entry you keyed in yourself. The registration total and invoice are rewritten, and the line is marked as adjusted with the advertised price beside it.
- Add or amend class entries, including an "other horse" for a borrowed mount.
Approving and rejecting
Approving a pending registration confirms the entry and notifies the rider. Rejecting it notifies the rider that their registration was not approved. See Approve/Reject Registrations for the full workflow, including how to require manual approval in the first place.
Bulk approve / reject
Select multiple rows using the table's checkboxes. When your selection includes pending registrations, a bulk actions panel appears letting you Approve Selected or Reject Selected in one step. Pending cancellation requests in the selection get their own Approve Cancellations and Reject Cancellations buttons.
Deleting
Delete permanently removes a registration and is only offered for eligible entries: those that are Cancelled, Payment Failed or Pending Payment, and unpaid confirmed entries you added by hand for someone without a Horsify account. A paid, confirmed registration can't be deleted; cancel and refund it instead.
Exporting
The Registration Management page itself is for monitoring and managing entries, not exporting. To download entry lists (Excel, CSV or PDF, with the columns you choose, including your custom entry-form fields), use the Entry List for the event. See Entry List Exports & Running Orders.
Common Issues
A rider says they registered but I can't see them
- Make sure the All status filter is selected and no event filter is excluding them.
- Check that the correct organisation is selected.
- If the entry required payment, an incomplete payment may leave it in Pending Payment or Payment Failed rather than Confirmed.
Payment shows unpaid but the rider says they paid
- Payments can take a moment to process. If it has been confirmed on Stripe but the status hasn't updated, use Mark Paid to record it manually.
An entry has sat at Pending Payment overnight
That's normal. A Stripe checkout session stays payable for about 24 hours, so the rider can still complete it. Horsify only marks the registration Payment Failed once the session expires. Use Resend Link if you'd rather give them a fresh one now. See Payment Retry Links.
Related Features
- Approve/Reject Registrations: the manual approval workflow
- Entry List Exports & Running Orders: download entry lists and running orders
- Create Events: create events that accept registrations
- Event Waitlist: manage the waitlist when capacity is reached
Support
- Contact support: support@horsify.com.au\n\n---\n\nSource:
wiki/features/VIEW_REGISTRATIONS.md\nLast synced: 2026-10-21 13:11:35 UTC