Overview
Horsify keeps fee handling deliberately simple. As an organiser you have three controls, all on your Organisation profile/settings page:
- Pass Processing Fees to Customer — whether Stripe's card processing fee is added on top of your prices or absorbed by your organisation.
- Platform fee — whether Horsify's all-in rate comes out of your prices or is shown to riders as a platform fee at checkout.
- GST settings — whether your organisation is registered for GST, and whether your displayed prices already include it.
There is no separate fee-configuration page, and there are no fee tiers, caps, splits, volume discounts, early-bird fees, or per-event fee overrides. The underlying processing-fee rates themselves are set by Horsify, not by organisers.
What Horsify charges. On a Horsify-created Stripe account, online payments cost 2.5% + 30c per transaction, all-in — Stripe's card processing is included in that rate, not added on top. Whether that comes out of your entry fees or is shown to riders as a platform fee is your choice (Organiser → Organisation → Payment settings, where the choice reads Rider pays the platform fee or Included in my prices); either way it applies to online payments only. On the Riding School and Club Site Premium plans you can connect your own Stripe account instead, in which case Horsify takes nothing per transaction and you pay Stripe's own rate directly. Bank transfer and cash go straight to you and carry no transaction fee and no platform fee. See Stripe Account Management for the two account types.
Refunds. A refund comes out of your Stripe balance, and neither Stripe's processing cost nor Horsify's platform fee on the refunded payment is returned. Where the rider paid the platform fee, the refund is what they paid, platform fee included.
Australian organisations: the pass-on option ends on 1 October 2026. From that date Australian law no longer allows a card surcharge to be passed on to the payer, so the setting below stops applying and card processing is simply covered by the all-in rate. New Zealand organisations are unaffected.
Purpose: Let you decide who bears the card processing cost, and set your organisation up correctly for Australian GST.
Who Can Use This Feature
- Organisation admins can change these settings for their organisation.
- A connected Stripe account is needed to take card payments.
- If you are (or may become) registered for GST, have your ABN handy.
Processing Fees: Who Pays?
On your Organisation settings page, find the Processing Fees card. It has a single checkbox:
Pass Processing Fees to Customer
- Enabled (the default) — "Customer Pays Fees". The Stripe processing fee is added on top of your event, store and riding-lesson prices at checkout. For example, a $100 event with a $1.70 fee is charged to the customer as $101.70, and you receive the full $100.
- Disabled — "Organisation Absorbs Fees". The fee is deducted from your revenue. For example, on a $100 event you receive roughly $98.30 after fees, and the customer pays a round $100.
The card shows both options side by side and marks the one currently selected.
Important: this setting applies to online card payments only. Cash and bank transfer payments are not affected.
Platform fee: who pays Horsify's rate?
Separately from the card surcharge above, the Platform fee card decides who bears Horsify's own all-in rate — the 2.5% + 30c. It is the same question asked about a different fee, so the card looks the same.
- Disabled (the default) — "Included in my prices". The rate comes out of your takings. A $100 entry is charged to the rider as $100 and you receive $97.20.
- Enabled — "Rider pays the platform fee". The rate is shown to the rider as a Platform fee line at checkout, on the receipt and on the tax invoice — the same name on event entries, riding-school bookings, memberships and store orders. A $100 entry is charged as $102.80 and you receive the full $100. When the setting is off, no fee line appears anywhere. At every checkout the line carries a short note — "Covers card processing and the Horsify platform. It applies to online payments only." — so riders can see both that the fee is mostly the cost of taking the payment rather than Horsify margin, and which payment methods carry it.
The card is greyed out when there is no fee to pass on: on your own Stripe account (Riding School and Club Site Premium plans) Horsify takes nothing per transaction, and an organisation still on a 0 rate is not being charged one.
The platform fee applies to online payments only
Horsify charges its rate on the payments it processes: it is taken out of the Stripe charge itself. A rider paying you cash on the day, or transferring straight into your bank account, is not a payment Horsify handles — nothing is deducted, Horsify receives nothing, and no platform fee is added to what that rider is asked to pay.
So where you show the platform fee, riders see it on the online payment options and nowhere else. Riders choosing between paying online and paying you directly will see that difference at the cart summary. If you would rather every rider paid the same amount whichever way they pay, leave the platform fee disabled and build the cost into your entry fees instead.
Why riders see it at the cart summary
The fee has a fixed component charged once per transaction, and one order can cover entries to several events, so the amount is not knowable on an individual event page. It is therefore shown at the cart summary, on each payment method's own row — so the total the rider is asked to confirm is the total they pay by the method they picked.
What this means for your advertised prices
Your event and lesson prices continue to display exactly as you set them. If you would rather riders see one all-inclusive number with no separate line at checkout, leave the platform fee disabled and build the cost into your entry fees instead — that is the "Adjusted Vendor Commission" approach, and it is equally compliant.
Which should I choose?
- Customer Pays Fees gives you predictable revenue — you receive your full advertised price.
- Organisation Absorbs Fees gives customers round, all-inclusive pricing, at a small cost to your margin.
Either is a legitimate choice; pick whichever suits your pricing and your members.
GST Settings
In the GST (Goods and Services Tax) Settings card you can:
- Organisation is GST Registered — tick this if your organisation is registered for GST. Leave it unticked if you are not registered; no GST is then charged or displayed.
- GST identifier — once registered, enter your ABN (Australia) or GST number (New Zealand). It's used for GST purposes and appears on your tax invoices, formatted for your country.
- Prices Include GST — tick this if the prices you enter already include GST. If you leave it unticked, GST is added on top of your displayed prices.
The GST rate follows your organisation's country and isn't configurable — 10% in Australia, 15% in New Zealand. When your organisation is GST registered, GST information is shown on your pricing pages and at checkout, and your invoices are issued as tax invoices. See Tax Invoices.
Whether you should register for GST depends on your circumstances (in Australia the ATO threshold is currently $75,000 annual turnover; New Zealand has its own threshold). If you are unsure, check with your accountant.
A Note on Member Pricing
You can set a separate member price on session tickets and on competition classes. When an active member of your organisation enters, the member price is applied automatically at checkout — on class entries as well as tickets, matching what your event page, pricing summary and entry booklet quote.
Two things worth knowing:
- The member rate belongs to the competitor, not the payer. If a parent enters their child, it's the child's membership that decides the rate. Someone with no membership record of their own — a typed-in name, for instance — falls back to the account holder's.
- A registration you key in yourself is charged at the standard rate. The organiser Add Registration form doesn't apply member pricing, so if you're entering a member's phone or paper entry, use Adjust price on the registration afterwards to correct it. See Competition Class Enrolment in Manual Registration.
What This Feature Does Not Include
To set expectations clearly, Horsify does not offer organisers:
- Custom fee tiers, caps, floors, or minimums
- Splitting fees between organiser and participant
- Volume discounts, early-bird fee rates, or promotional fee periods
- Per-event fee overrides
- Adding your own extra service fee on top of the processing fee
- A live, two-way integration with Xero, MYOB or QuickBooks
For your accounting records, use Export on the Invoices or Payments page to download a period as a spreadsheet or CSV — including a file in Xero's own Sales Invoices import layout, which you upload to Xero yourself. See Exporting invoices and receipts. You can also download individual invoices and receipts as PDFs, view revenue figures on the Analytics page, and use your Stripe dashboard for detailed transaction and payout data.
Frequently Asked Questions
Can I change the processing-fee setting after registrations start? Yes. The change applies to new payments from that point on; payments already taken are unaffected.
Who pays the fee on a refund? When you reverse a payment, Stripe does not return its processing fee, so that cost sits with your organisation.
What if I'm not registered for GST? Leave "Organisation is GST Registered" unticked. No GST is charged, collected or displayed, and your prices are simply what you enter.
What fees apply to free events? None. A $0 registration involves no card charge and therefore no processing fee.
Can I negotiate lower processing rates? Not on a Horsify-created account, where the 2.5% + 30c all-in rate applies. On the Riding School and Club Site Premium plans you can connect your own Stripe account, pay Horsify nothing per transaction, and negotiate your rate directly with Stripe.
Related Features
- Stripe Account Management - Connect your payout account
- Payment Dashboard - Track payments, refunds and invoices
- Tax Invoices & Receipts - How GST appears on invoices
- Create Events - Set entry prices and ticket prices
Support
Need help? Contact support@horsify.com.au.\n\n---\n\nSource: wiki/features/PAYMENT_FEES_CONFIGURATION.md \nLast synced: 2026-10-06 06:09:30 UTC