Delete PendingPayment Registrations

    Overview

    Organisers and system admins can permanently delete registrations that never became real entries — an abandoned checkout, a failed payment, a cancellation, or an entry you keyed in by mistake. This used to need Horsify support.

    Deleting emails the registrant to tell them their registration has been removed, so it isn't a silent tidy-up.

    Who Should Use This Feature

    Perfect For

    • Event organisers cleaning up registrations from riders who abandoned checkout
    • System admins performing bulk cleanup of stale payment-pending registrations
    • Club treasurers ensuring the registration count reflects actual committed participants

    Prerequisites

    • You must be an admin of your organisation (or a Horsify system admin)
    • Only registrations in PendingPayment, Cancelled, or PaymentFailed status can be deleted
    • Paid registrations cannot be deleted — use the refund flow for paid registrations

    How It Works

    Eligible Registration Statuses for Deletion

    Status Deletable? Reason
    PendingPayment ✅ Yes Abandoned checkout — no payment received
    PaymentFailed ✅ Yes Payment was attempted but failed
    Cancelled ✅ Yes Already cancelled registration
    Confirmed, added by an organiser and unpaid ✅ Yes A manual entry that was never paid and isn't tied to a rider's account — for correcting a keying mistake
    Confirmed, entered by the rider ❌ No Cancel it instead
    Anything with a completed payment ❌ No Refund it first, then delete

    That fourth row is the one worth knowing about: if you added an entry yourself on someone's behalf, didn't mark it paid, and it isn't linked to a Horsify account, you can simply delete it rather than cancelling it. A registration a rider made themselves cannot be deleted while it's confirmed, even if unpaid.

    If a confirmed registration has a completed payment against it, Horsify refuses the deletion and tells you to refund first.

    Permanent Deletion

    Deleting a registration permanently removes it from the system. This action is irreversible.

    Any payment records and tax invoices that referenced it are kept — they're unlinked from the registration rather than destroyed, so your financial history stays intact.

    The Registrant Is Emailed

    Deleting sends the registrant a "registration removed" email. The one exception: if the same rider has another confirmed registration for the same event (typical when a payment failed and they simply tried again), no email is sent — deleting the dead attempt would otherwise tell them their entry was cancelled when it wasn't.

    How to Use

    As an Organisation Admin

    1. Open Registrations from the organiser menu
    2. Filter by Pending Payment, Payment Failed or Cancelled to find the entry
    3. Click Delete on the registration's row
    4. Confirm in the dialog
    5. The registration is permanently removed and the registrant is emailed

    As a System Admin

    1. Access the Admin Registration Management section
    2. Search for the registration by ID, email, or event
    3. Confirm the registration is in an eligible status
    4. Click Delete — the registration is permanently removed

    Important Notes

    ⚠️ Deletion is permanent. This action cannot be undone. Ensure you have identified the correct registration before confirming deletion.

    💡 Capacity is restored. When a registration is deleted, any reserved spots are released, allowing other riders to register.

    ✉️ Before deleting a stuck payment, consider resending the payment link instead. A registration sitting in Pending Payment or Payment Failed can be given a fresh link from the same screen — see Payment Retry Links. Deleting is for entries you're sure aren't coming back.

    Related Features

    Published:
    Entry List Exports & Running Orders - Comprehensive Feature Guide
    Payment Dashboard - Comprehensive Feature Guide