Chat Widget Support

    Overview

    The Horsify marketing website offers a live chat widget so people can ask questions before they sign in. It appears in the bottom-right corner of the public site and connects you with the Horsify support team.

    Where the Chat Widget Appears

    The chat widget is only available in a specific place:

    • On the public marketing site at horsify.com.au (and www.horsify.com.au) — the pages you see before logging in.
    • To visitors who are not signed in. Once you log in, the widget is not shown. It is intended for prospective customers and general enquiries.
    • On desktop and larger screens. The widget is hidden on small mobile screens to keep the page uncluttered.

    The widget does not appear once you are working inside your organiser or rider account, on your club's own site, or on any club subdomain. If you are already logged in and need help, use the support options listed under Getting Help below.

    How to Use It

    1. Visit horsify.com.au on a desktop or laptop.
    2. Click the chat icon in the bottom-right corner of the page.
    3. Type your question and send it.
    4. A member of the Horsify support team will respond.

    Tips for a Faster Answer

    • Be specific about what you were trying to do and mention any error message you saw.
    • Let us know whether you are asking as an event organiser, a rider, or a club administrator.
    • Describe what you can see on screen so we can point you to the right place.

    A Note on Appearance

    The widget uses Horsify's brand colours and adjusts to fit desktop and tablet screens. If you switch the site between light and dark appearance, refresh the page so the chat widget picks up the new look.

    Getting Help When You're Logged In

    If you are signed in to your Horsify account, the marketing-site chat widget is not shown. You can still reach us:

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